The eCitizen Portal is the number one best-in-line portal for anyone who is looking to access all the government of Kenya services online from various ministries. Through this Portal, you can access over 22,000 Government services from 100+ Ministries, Counties, Departments, and Agencies. However, knowing exactly who to call or email remains a common frustration for Kenyans and everybody who has access to this helpful portal. But do you know that the eCitizen portal has helpful contacts that you can reach out to for assistance?
eCitizen Contacts
To reach out to the portal for assistance, you can use the following contact information:
- Call:+254207903260
- Email: support@ecitizen.go.ke
In addition, if you prefer a more physical approach, you can visit any Huduma Centre office in the country and book an appointment at any eCitizen desk for help. Below are all Huduma centre branches in Kenya:
| No. | Huduma Centre | Region / Location | Hours |
|---|---|---|---|
| 1 | GPO Huduma Centre | Nairobi & Central – Teleposta Building, Kenyatta Avenue | Mon–Fri 7:00 AM – 7:00 PM |
| 2 | City Square Huduma Centre | Nairobi & Central – Haile Selassie, Next to Technical University of Kenya | Mon–Fri 7:00 AM – 7:00 PM |
| 3 | Baringo Huduma Centre | North Rift – County Commissioner Office, Kabarnet Town | Mon–Fri 8:00 AM – 5:00 PM |
| 4 | Bomet Huduma Centre | Central & South Rift – County Commissioners Office, Bomet Town | Mon–Fri 8:00 AM – 5:00 PM |
| 5 | Bungoma Huduma Centre | Western – Post Office, Moi Avenue Road, Bungoma Town | Mon–Fri 8:00 AM – 5:00 PM |
| 6 | Busia Huduma Centre | Western – Post Office, Opposite Government Offices | Mon–Fri 8:00 AM – 5:00 PM |
| 7 | Eastleigh Huduma Centre | Nairobi & Central – Eastleigh Eleventh Street | Mon–Fri 7:00 AM – 7:00 PM |
| 8 | Elgeyo Marakwet Huduma Centre | North Rift – Iten Town | Mon–Fri 8:00 AM – 5:00 PM |
| 9 | Embu Huduma Centre | Eastern – Post Office, Next to County Commissioner’s Office, Meru-Nairobi Highway | Mon–Fri 7:00 AM – 7:00 PM |
| 10 | Garissa Huduma Centre | Northern – County Commissioner Office, Garissa Town | Mon–Fri 8:00 AM – 5:00 PM |
| 11 | Homabay Huduma Centre | Western – County Commissioner Office, Next to County Assembly | Mon–Fri 8:00 AM – 5:00 PM |
| 12 | Isiolo Huduma Centre | Eastern – Post Office, Hospital Road, Off Isiolo-Marsabit Highway | Mon–Fri 8:00 AM – 5:00 PM |
| 13 | Kajiado Huduma Centre | Central & South Rift – Post Office, Nairobi-Namanga Highway | Mon–Fri 8:00 AM – 5:00 PM |
| 14 | Kajiado West Huduma Centre | Central & South Rift – Kisamis Town, Ngong-Magadi Road | Mon–Fri 8:00 AM – 5:00 PM |
| 15 | Kakamega Huduma Centre | Western – Post Office, Kakamega-Kisumu Highway | Mon–Fri 7:00 AM – 7:00 PM |
| 16 | Kericho Huduma Centre | Central & South Rift – Ardhi House, Temple Street, Kericho Town | Mon–Fri 7:00 AM – 7:00 PM |
| 17 | Kiambu Huduma Centre | Nairobi & Central – Assistant County Commissioner Office, Opposite Thika Stadium | Mon–Fri 7:00 AM – 7:00 PM |
| 18 | Kibra Huduma Centre | Nairobi & Central – County Commissioner’s Office, Kibera Drive | Mon–Fri 7:00 AM – 7:00 PM |
| 19 | Kilifi Huduma Centre | Coast – County Commissioner Office, Kilifi Town | Mon–Fri 8:00 AM – 5:00 PM |
| 20 | Kirinyaga Huduma Centre | Central – County Commissioner Office, Kerugoya Town | Mon–Fri 8:00 AM – 5:00 PM |
| 21 | Kisii Huduma Centre | Western – Post Office, Kisii-Migori Road, Kisii Town | Mon–Fri 7:00 AM – 7:00 PM |
| 22 | Kisumu Huduma Centre | Western – Former PC Office, Prosperity House, Next to Central Bank | Mon–Fri 7:00 AM – 7:00 PM |
| 23 | Kitale Huduma Centre | North Rift – Post Office, Mak-Asembo Road | Mon–Fri 7:00 AM – 7:00 PM |
| 24 | Kitui Huduma Centre | Eastern – Post Office, Opposite Catholic Church, Kitui Town | Mon–Fri 8:00 AM – 5:00 PM |
| 25 | Kwale Huduma Centre | Coast – Kwale-Kinango Road, Opposite National Police Service | Mon–Fri 8:00 AM – 5:00 PM |
| 26 | Laikipia Huduma Centre | Central & South Rift – County Commissioner Office, Nanyuki Town | Mon–Fri 7:00 AM – 7:00 PM |
| 27 | Laikipia East Makutano Huduma Centre | Nyeri–Nyahururu Road, Wiyumiririe | Mon–Fri 8:00 AM – 5:00 PM |
| 28 | Lamu Huduma Centre | Coast – Old Jetty, Next to County Commissioner Office, Kenyatta Road | Mon–Fri 8:00 AM – 5:00 PM |
| 29 | Machakos Huduma Centre | Eastern – Post Office, Opposite Cathedral Church, Machakos | Mon–Fri 8:00 AM – 5:00 PM |
| 30 | Makadara Huduma Centre | Nairobi & Central – City County Offices, Eastlands Revenue Building, Off Jogoo Road | Mon–Fri 7:00 AM – 7:00 PM |
| 31 | Makueni Huduma Centre | Eastern – Post Office, Next to County Commissioner Office, Wote | Mon–Fri 8:00 AM – 5:00 PM |
| 32 | Mandera Huduma Centre | Northern – Mandera Central | Mon–Fri 8:00 AM – 5:00 PM |
| 33 | Marsabit Huduma Centre | Eastern – Post Office, Post Office Road, Marsabit Town | Mon–Fri 8:00 AM – 5:00 PM |
| 34 | Meru Huduma Centre | Eastern – Post Office, Opposite County Commissioner Office, Meru-Makutano Highway | Mon–Fri 7:00 AM – 7:00 PM |
| 35 | Migori Huduma Centre | Western – County Commissioner’s Office, Migori Town | Mon–Fri 8:00 AM – 5:00 PM |
| 36 | Mombasa Huduma Centre | Coast – General Post Office, Opposite Safaricom Customer Care, Digo Road | Mon–Fri 7:00 AM – 7:00 PM |
| 37 | Muranga Huduma Centre | Central – County Commissioner’s Office, Muranga Town | Mon–Fri 8:00 AM – 5:00 PM |
| 38 | Nakuru Huduma Centre | Central & South Rift – General Post Office, Next to Merica Hotel, Kenyatta Avenue | Mon–Fri 7:00 AM – 7:00 PM |
| 39 | Nandi Huduma Centre | North Rift – Post Office, Kapsabet Town | Mon–Fri 8:00 AM – 5:00 PM |
| 40 | Narok Huduma Centre | Central & Rift – Post Office, Olerorat House, Narok-Nairobi Highway | Mon–Fri 8:00 AM – 5:00 PM |
| 41 | Nyamira Huduma Centre | Western – Post Office, Konate-Nyamira Road | Mon–Fri 8:00 AM – 5:00 PM |
| 42 | Nyandarua Huduma Centre | Nairobi & Central – County Commissioner’s Office, Olkalau Township | Mon–Fri 8:00 AM – 5:00 PM |
| 43 | Nyeri Huduma Centre | Nairobi & Central – Former Provincial Commissioner’s Office, Nyeri Town | Mon–Fri 7:00 AM – 7:00 PM |
| 44 | Samburu Huduma Centre | North Rift – General Post Office, Maralal | Mon–Fri 8:00 AM – 5:00 PM |
| 45 | Siaya Huduma Centre | Western – Post Office, Kisumu-Busia Highway, Opposite KCB | Mon–Fri 8:00 AM – 5:00 PM |
| 46 | Taita Taveta Huduma Centre | Coast – CDF Office, Wundanyi | Mon–Fri 8:00 AM – 5:00 PM |
| 47 | Tana River Huduma Centre | Coast – County Commissioner’s Office, Hola Town | Mon–Fri 8:00 AM – 5:00 PM |
| 48 | Tharaka Nithi Huduma Centre | Eastern – County Commissioner Office, Chuka Town | Mon–Fri 8:00 AM – 5:00 PM |
| 49 | Turkana Huduma Centre | North Rift – County Commissioner’s Office, Lodwar | Mon–Fri 8:00 AM – 5:00 PM |
| 50 | Uasin Gishu Huduma Centre | North Rift – Post Office, Eldoret-Kitale Road, Eldoret Town | Mon–Fri 7:00 AM – 7:00 PM |
| 51 | Vihiga Huduma Centre | Western – County Commissioner’s Office, Vihiga Town | Mon–Fri 8:00 AM – 5:00 PM |
| 52 | Wajir Huduma Centre | Northern – County Commissioner’s Office, Next to County Assembly | Mon–Fri 8:00 AM – 5:00 PM |
| 53 | West Pokot Huduma Centre | North Rift – Makutano Town near Kapenguria | Mon–Fri 8:00 AM – 5:00 PM |
| 54 | Chuka Igamba Ngombe Huduma Centre | Eastern – County Commissioner’s Office, Kathwana | Mon–Fri 8:00 AM – 5:00 PM |
| 55 | Marimanti Tharaka Huduma Centre | Eastern – Deputy County Commissioner’s Office, Marimanti | Mon–Fri 8:00 AM – 5:00 PM |
| 56 | Maara Huduma Centre | Eastern – Near Deputy County Commissioner’s Office, Maara | Mon–Fri 8:00 AM – 5:00 PM |
| 57 | Kamwangi Huduma Centre | Kiambu – Kamwangi Town, Gatundu North Sub County | Mon–Fri 8:00 AM – 5:00 PM |
| 58 | Kisumu West Ojola Huduma Centre | Kisumu Region – Deputy County Commissioner’s Grounds | Mon–Fri 8:00 AM – 5:00 PM |
| 59 | Mogotio Huduma Centre | Baringo Region – Deputy County Commissioner’s Grounds | Mon–Fri 8:00 AM – 5:00 PM |
