Airtel Kenya is the second-largest operator in Kenya, with 24.5 million subscribers, just behind 48.2 million subscribers. With times changing, Airtel has been rapidly expanding all over the country, offering many services like Airtel Money and opening up agent branches. It has become more than just a telecommunication company.
However, as the service provider continues to expand rapidly, addressing the needs of its customer base has become vital for both itself and the customers who want to communicate directly with the company. Below are the Airtel Kenya Contacts in 2025.
| No. | Category | Contact Details | Notes/Remarks |
|---|---|---|---|
| 1 | Customer Care (Toll-Free) | Dial 100 from Airtel line | Free, available 24/7 |
| 2 | Customer Care (From Other Networks) | 0733 100 100 / +254 733 100 100 | Charges apply; also works abroad |
| 3 | Postpaid Support | Dial 200 | Dedicated for postpaid customers |
| 4 | Home Broadband Support | Dial 400 | Dedicated for broadband customers |
| 5 | Official Outbound Call Line | 0733 100 000 | Only the number Airtel uses to call customers. |
| 6 | Airtel Money Support | Dial 100 → select Money option, or call 0733 100 100 | PIN reset, transactions, Airtel Money queries |
| 7 | WhatsApp Support | +254100301301 | For quick queries, chats, balance checks (not toll-free) |
| 8 | Email – General Inquiries | customerservice@ke.airtel.com / customercare@ke.airtel.com | For account queries, technical issues, and general support |
| 9 | Email – Postpaid Customers | postpaidservice@ke.airtel.com | Dedicated email support for postpaid |
| 10 | Email – HR/Jobs | hr@ke.airtel.com | For careers, recruitment, employee queries |
| 11 | Self-Service USSD | *100# | Access products, bundles, and self-service menu |
| 12 | Balance Check | *133# or My Airtel App | Airtime, data, and Airtel Money balances |
| 13 | Internet Bundles | *544# | Buy daily, weekly, or monthly data bundles |
| 14 | Headquarters | Parkside Towers, Mombasa Road, Nairobi | Corporate office & customer support |
| 15 | Regional Offices | Kisumu + other major towns | Handle SIM registration, Airtel Money, device support |
| 16 | Social Media – Twitter | @AIRTEL_KE | Active for support and inquiries |
| 17 | Social Media – Facebook | Airtel Kenya | Active support platform |
| 18 | Other Social Media | Instagram, LinkedIn, YouTube | For brand engagement & announcements |
| 19 | Store Locator | Airtel Shop Locations | Find nearest Airtel shop with working hours |
| 20 | CEO / Managing Director | Ashish Malhotra (since July 2022) |
